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Next Generation Physiotherapy

FAQ

What is your returns policy?

If you change your mind, you can return Vander Kraats & Associates or Next Generation Physiotherapy branded products within 7 days of receipt for a refund or exchange. For faulty or damaged products, contact us as soon as possible and we’ll arrange a repair, replacement, or refund in line with Australian Consumer Law.

We offer flat rate shipping of $14.95 within Australia. Shipping charges are calculated and shown at checkout.

Orders are processed within 2 to 5 business days after your order confirmation email. If you haven’t received your order within 7 business days of that email, contact us at info@ngp.net.au with your name and order number.

No. We only ship within Australia and use a courier service, so we’re unable to deliver to P.O. boxes.

Contact us as soon as possible. Return the damaged product in its original packaging within 7 days of receipt and we’ll arrange a repair, replacement, or refund at no cost to you.